“Successful innovators ask users to embrace — or at least tolerate — new values, new skills, new behaviors, new vocabularies, new ideas, new expectations, and new aspirations. They transform their customers. Successful innovators reinvent their customers as well as their businesses. Their innovations make customers better and make better customers.”

How would this apply to journalism innovations? My first thought is civility … how might we raise the level of discourse, especially on divisive political issues?